Before contacting them, items GetHuman-sadiemaj may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-sadiemaj's own words
Trying to get to a different terminal a quarter mile away in time for the next flight. The directions and time and procedures were not sufficient to provide for a smooth connection and the flight was missed. Again, departing gate should have been closer. ... I wish to file a complaint regarding service from Expedia on an airline trip *********-*********. Name-Sadie James-Confirmation *ENLBKN *(American Airlines) Booking ID QARLCJ Ticket ************** Itinerary **************. * seniors over **, * **s year old. Missed connecting flight.Columbus, OH to Washington, DC to New York. Buses to Terminal C as promised not availible, no one to direct properly. Had to walk approximately quarter of a mile to terminal C, go through security again and missed flight. Incoming flight was *:** pm. near boarding time, connecting flight was *:** p.m. Unacceptable,frustrating, poor service. Departing gate should have been closer.
Frustrating because no one to directt adequately, wrong information was given, no buses as promised, had to walk so far, went through security again while connecting flight was boarding. I have an implant and had a full pat down which was inconvenient.
This could be made right by admitting the error. Apologizing for unacceptablle and inconvenient service provided and options on how the service can be improved in the future. Counting on you to offer a soution that would be satisfactory to all concerned.
First time customer and I expected that the service as advertised and recommended would be above standard. Organization of ***,*** faith based UM Women. Many left New York on outgoing flight to Columbus, Ohio, May **, ****. Problem on return trip.