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The issue in GetHuman-maltfami's own words
I called hotels.com asking if they had a promo code I could use to get a discount on the vacation package I wanted to book (as I had seen the package cheaper on a different website). I was informed by the agent that I could benefit from the price match guarantee program as long as all of the details were the same (which they were) and she instructed me on how to submit for it. I followed all of her directions and then a few hours later received an email that my vacation was not eligible for this program because it was booked on Expedia. Apparently, as I recently came to know, the vacation package price guarantee program, which was run by expedia.com, has be suspended as of Oct ****. However, since I was misinformed by the hotels.com agent, I think they should honor the price match AND since I have had to spend countless hours on this issue, I feel that they should really give me even more.
GetHuman-maltfami did not yet indicate what Expedia should do to make this right.
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