I booked a hotel room at America’s Best Value Inn and Suites for one night on July **th...

GetHuman-susanlke's customer service issue with Expedia from May 2018

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The issue in GetHuman-susanlke's own words
I booked a hotel room at America’s Best Value Inn and Suites for one night on July **th. I read the cancellation policy and there was no cancellation charge. You could cancel up to *:** the day of arrival. I canceled today, May **, ****. I found out that I was charged $**.**. Never disclosed any information that Expedia would not refund my money even though I was well before the fee would apply. It seems very dishonest. The staff was lovely and helpful. They gave me the phone numbers to call trying to speak to a human. I would appreciate being reimbursed the amount I was charged. Thank you for having a place to let me write about my experience. *Susan Kelly******@***.com
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Expedia

Customer service issue
Reported by GetHuman-susanlke
May 23rd, 2018 - 6 mons ago
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GetHuman-susanlke started working on this issue
May 23rd 10:04pm