I realized on our vacation to Ireland that both my sister and had booked the same hotel...

GetHuman-suzanfam's customer service issue with Expedia from May 2018

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The issue in GetHuman-suzanfam's own words
I realized on our vacation to Ireland that both my sister and had booked the same hotel. I called the hotel to notify them but could not get an answer on May *st. I then called Expedia at * different numbers and could not speak with anyone, got a beeping sound, and was told no one could help me at this time. *I then emailed the hotel explaining the situation. No response. Upon arrival I explained the situation again. They said they could not cancel the *nd reservation and no refund would be issued.*I use Expedia quite often and have never had a problem. If you could help with this matter it would be greatly appreciated. The reservation was for *S Famigletti Kilmurray Lodge hotel on May*, for * rooms @ $***.*Thank you for your time.
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Expedia

Customer service issue
Reported by GetHuman-suzanfam
May 23rd, 2018 - 6 mons ago
I have an issue with Expedia too
Fixed
Seen by 2 customers so far
Similar issue to 281 others
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Items needed
Itinerary number
Email on account
Name on account
Phone number on account
Timeline
GetHuman-suzanfam started working on this issue
May 23rd 9:23pm
GetHuman-suzanfam indicated the issue is not fixed yet.
May 23rd 9:24pm