Before contacting them, items GetHuman-lenaxauc may need:
Itinerary number, Email on account, Name on account, and Phone number on account
The issue in GetHuman-lenaxauc's own words
I placed rental car order on *******, but did not use the service. I was still charged $**. When i called rental company to get a refund they told me to call you. I found an email address & sent a request for refund, but never received any response. My credit card said that the charge is valid. I don't know what to do next to get my money back. reference number on my bill is *************. Please help. my number is ***-***-****, email is *****@***.com. My name is Yelena
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