Was supposed to fly in * days to Morocco, now BA flights cancelled due to Coronavirus...

GetHuman4479500's customer service issue with Expedia (UK) from March 2020

Help with my Expedia (UK) issue
The issue in GetHuman4479500's own words
Was supposed to fly in * days to Morocco, now BA flights cancelled due to Coronavirus. Want a refund but cannot get through to Expedia on any of the UK numbers.**Have tried:****** *** ********* *** ********* *** ******At best I get an automated number which tells me I can cancel via the website (which I can't) and then the call ends. I would like to see one big 'cancel and get a full refund' button on their website - that would save all of us trying to call. Very poor show :-(

GetHuman4479500 did not yet indicate what Expedia (UK) should do to make this right.

How GetHuman4479500 fixed the problem
I waited on hold (without yet speaking to someone) for virtually two hours. The the issue was then half-fixed. The hotel and shuttle transfer were cancelled by the agent and a full refund given. Apparently I need to speak to British Airways to get a refund though as it was an 'NDC' booking - Expedia were just the online booking platform - it was BA who take the money from your account so it should be BA who refund. Good luck to you all.
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Expedia (UK)

Customer service issue
Reported by GetHuman4479500
Mar 17th, 2020 - 7 months ago
Fixed
GetHuman4479500 shared how to fix
Seen by 9 customers so far
Similar issue to 366 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman4479500 started working on this issue
Mar 17th 1:18pm
GetHuman4479500 confirmed the issue is fixed. Hooray!
Mar 18th 1:35pm
GetHuman4479500 confirmed the issue is fixed. Hooray!
Mar 18th 1:38pm

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