Before contacting them, items GetHuman2462851 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2462851's own words
I’ve booked a hotel in Hamburg for * nights via perksatwork website. I chose the book now, pay later option. It has come out of my account on the same day. I have then thought this was a glitch of some form so I have gone to cancel this to see if it had any detail as I do not have the money in my account - hence the book now pay later. This has cancelled the reservation and said there’s a non refundable deposit of £***.*When I booked this hotel, it didn’t specify anything about a deposit. Please can you advise whether I can rebook this so I do not lose this money?
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