Itinerary no. **************Outward journey *nd October London to Istanbul- when I reac...

GetHuman-avminaxi's customer service issue with Expedia (UK) from October 2018

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The issue in GetHuman-avminaxi's own words
Itinerary no. **************Outward journey *nd October London to Istanbul- when I reached at the check in desk at Heathrow I was told my ticket did not allow any check in baggage- I was a little shocked as I thought all flights allow free check in luggage! However, the lady at the British airways counter was very helpful and checked in my wife and myself separately thus paying less charges.*When returning from Istanbul, I knew I had to pay check in charges and was told I had to pay *** dollars! I requested her to check us separately so I would pay less. But the lady said in Istanbul it is different from London so had to pay *** dollars each! *She was not interested in what I had to say and the attitude was take it or leave it!!*Then I asked her about the VIP lounges. She asked me if I had a pass and I said yes. Then she replied that she does not no where the lounges are!! My wife and I are pensioners and she made us feel that certain type of people can only have VIP excess!!*First of all I didn't realise that ticket was a zero check in luggage and secondly the rudeness at Istanbul airport left a bitter taste what was a lovely holiday especially as it was my wife's ** birthday!
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Expedia (UK)

Customer service issue
Reported by GetHuman-avminaxi
Oct 19th, 2018 - 3 mons ago
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Oct 19th, 2018 4:53pm
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Oct 19th, 2018 4:55pm