I just want you to know that I followed your instructions to call **********, was holdi...

GetHuman4484655's customer service issue with Expedia (Canada) from March 2020

Help with my Expedia (Canada) issue
The issue in GetHuman4484655's own words
I just want you to know that I followed your instructions to call **********, was holding for four hours, then it got disconnected. I have already sent another email to you re, this which is duplicated below.**Requested Email: Flight Exchange - Itin: ************* - Case ID : *REQ:S-************After reissuing the ticket, the airline has changed the flight and they are asking us to accept it. But we cannot accept the change as this will mean that we stay in Tokyo for one night. **So we have two options, unless you suggest otherwise.***. Tickets are cancelled, and we get refunds or**. You book us on a different flight via Montreal to Toronto. There is a flight from Narita airport which leaves on March **th at *.** PM to Montreal and then to Toronto.**Please advise what do you suggest. Please also tell us how much we will get back if the tickets are cancelled due to no faults of our own. We have a,ready paid ***.** per ticket extra for the previous change.**I can be reached at two numbers: ************ a malaysia number or************* a Canada number which I can pick up here in Malaysia as I am in Malaysia now. **We have been trying to get to Expedia for two days now, either the phone get disconnected after holding for an hour or more, or we get a message that due to technical difficulties you can not attend to our call.**Thank you. You can call us anytime. I copy the text of an email I have received from you to this email.

GetHuman4484655 did not yet indicate what Expedia (Canada) should do to make this right.

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Expedia (Canada)

Customer service issue
Reported by GetHuman4484655
Mar 18th, 2020 - 7 months ago
Fixed
Seen by 7 customers so far
Similar issue to 2043 others
0 customers following this
Items needed
Email address
Itinerary number
Phone number on booking
Name on booking

Timeline

GetHuman4484655 started working on this issue
Mar 18th 5:39am
GetHuman4484655 confirmed the issue is fixed. Hooray!
Mar 18th 10:24am

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