Hi,**This is Jaspreet Singh. I and my wife booked AC ticket via Expedia on June **th fr...

GetHuman3771561's Make a Booking issue with Expedia (Canada) from October 2019

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Email address, Itinerary number, Phone number on booking, and Name on booking
The issue in GetHuman3771561's own words
Hi,**This is Jaspreet Singh. I and my wife booked AC ticket via Expedia on June **th from YYZ to LAX. The itinerary number is *************. We never used that ticket and now we want to use those credit, but we don't know why it is showing Expedia that it is a used ticket when we never board the flight. AC said it is a no show ticket. We have been calling Expedia since last two weeks. Expedia Supervisor, Berry was on call with us and told us that he will look into the case and will give us the same flight price (the day we called him to book it, was $*** for Dec. ** to Jan. *) to LAX from YYZ. **We want to book this ticket asap. We don't have extra time to call Expedia everyday and fight for our own money. We are very upset with Expedia's customer service.***We also reached out to AC via email. **Below is the email we sent to AC and the reply we got from AC.**------ Original Message ------*From: *****@***.com*Sent: ********** **:** AM*Subject: Rebooking unused ticket**Hello,**Me and my wife booked a flight from YYZ to LAX from June **th to **th. It was an Air Canada flight booked through Expedia. We spoke to Expedia representative for re-booking the flight. In rebooking process, Expedia contacted Air Canada and got the reply that the ticket is used from Air Canada. We never took the flight and it is an unused ticket. Can Air Canada please solve this ASAP so that we can book our ticket timely.**Also, we called before June **th and Air Canada confirmed us on the call that we can rebook these flights with the same Airport and flight.*From: Customer Care *CustomerC*****@***.com**Sent: Tuesday, October **, **** **:**:** AM*To: Jaspreet Singh ******@***.com**Subject: Rebooking unused ticket AC:**************** ***Case: CAS-*******-J*H*W***Dear Mr. Singh,**Thank you for contacting our Customer Relations department. Unfortunately we are unable to assist you with this matter, but we’ve put some options for you below. Please be sure to read all options to determine the one best suited for you.**Reservations**If you booked through a travel agency, a third-party website, or another airline, please contact them directly.**If you booked through our Contact Centre or aircanada.com, our Contact Centre will be happy to help you. You can also manage your booking online by visiting our website:**www.aircanada.com*ca*en*aco*home.html**home:mngBook**If you require further assistance, or have an urgent request, please contact our Contact Centre. Please note they cannot be reached by email.**Within Canada and the United States, please call: *-***-***-******For all other countries, please visit our web site:**https:**www.aircanada.com*ca*en*aco*home*fly*customer-support*contact-us*other-numbers.html**Baggage Questions**As baggage allowance varies based on your fare, destination, date of travel and frequent flyer status, to assist passengers determine their allowance and any associated baggage fees, our user friendly baggage calculator and other details are available on our website at the following link: **aircanada.com*en*travelinfo*airport*baggage**Information on carry-on baggage:*www.aircanada.com*en*travelinfo*airport*baggage*carry-on**For further information regarding baggage allowance, we invite you to communicate with our Air Canada Contact Centre at the number listed above.**Thank you for your understanding.**Sincerely,**Rosie Le*Customer Relations**Air Canada***To serve you best, I kindly ask that you do not change the subject line if responding to this email.

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Expedia (Canada)

Make a Booking issue
Reported by GetHuman3771561
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2518 others
0 customers following this

Timeline

GetHuman3771561 started working on this issue
Oct 15th, 2019 8:46pm
GetHuman3771561 indicated the issue is not fixed yet.
Oct 16th, 2019 12:56am
GetHuman3771561 indicated the issue is not fixed yet.
Oct 16th, 2019 12:57am
GetHuman3771561 indicated the issue is not fixed yet.
Oct 16th, 2019 4:31am
GetHuman3771561 indicated the issue is not fixed yet.
Oct 16th, 2019 9:09pm
GetHuman3771561 indicated the issue is not fixed yet.
Oct 16th, 2019 9:10pm

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