To whom it may concern,**We wanted to purchase * tickets to puerto Vallarta from the...
GetHuman-hugolac's Change Trip issue with Expedia (Canada) from September 2019
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The issue in GetHuman-hugolac's own words
To whom it may concern,**We wanted to purchase * tickets to puerto Vallarta from the **rd of December until the **th of December but instead we booked from the **rd of October until the **th of October by mistake. We booked the tickets on Friday the ** of September at **:**. When we realized the mistake the next morning we called your call center on Saturday the **th of September at **:**am and were told that there’s nothing you could do for us because we would’ve had to call the same **calendar day** to get a refund (so it would’ve gave us an hour and a half to cancel) ,the agent also said that it was not your cancellation policy but the one of Aero Mexico that applied. So we decided to contact Aero Mexico and we were told that it was your cancellation policy that applied because you were the reseller. They also said that if we would've bought the tickets from their site, we would’ve had **h to cancel the ticket. So this **h cancellation policy is also applicable for a company like Expedia (I’m sure you must have a lot more leeway than regular customers for the exchange*return policy with your purchasing volume...) My question is why wouldn't you try to accommodate a customer of yours that just wasted more than ****$ by making a small mistake on your website when the agent on Saturday could’ve made the modification Itself at no cost for your company since we were still within than **hours period from Aero Mexico. Now since the action has not been taken on time, your customer service agent is telling me there’s nothing you can do because it would cost Expedia the cost of a new ticket for us since we’re past that **h. We shouldn’t be responsible for that and I demand that Expedia deals with this situation with Aero Mexico so we can get our tickets for the right date. If both company’s are talking to each other, I’m sure there’s absolutely no problem in changing the date and this way, you will keep * customers, avoid litigation, and bad comments all over the web. **I was really unimpressed to see how no one from your call center wanted to help us and were just saying, it’s not us, there’s nothing we can do... When initially, they could’ve done something.
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