Dear Expedia, I am a very old customer of expedia, and i have booked a trip with exped...
GetHuman-devilooo's Cancel Trip issue with Expedia (Canada) from May 2019
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Dear Expedia, I am a very old customer of expedia, and i have booked a trip with expedia for this summer (itinerary *************) and started my trip on may *rd and we were supposed to come back home on **th of may. everything was going well until my pregnant wife was not feeling well and her doctor recommended to come back to montreal early to treat her vomiting and give medical attention if needed. We have been trying to get in contact with expedia to look at our options for modifying our return since the **th of may, but the waiting times are just so long, i must have spent more than a ***$ in roaming fees just waiting on hold. Called in more than * times and waited for a total of more than * hours with no success of even getting through to a person. I have since booked an earlier flight on the **th for me and everyone that was traveling with me and came back to canada (also through expedia itinerary *************). But i still do not know what to do with the other ticket, and i absolutely do not want to pay twice for that trip. Ideally i can get a partial refund for the remaining portion of the trip (beirut--*frankfurt--*montreal). i know that someone on your side might argue that the cancellation fees will equal the refund amount, but i will not accept that, the way i see it, if that is the case then i wouldn't cancel and expeida will lose the opportunity to sell that spot, i will also be very unhappy to repeat business with expedia and won't feel better until i have spoken to someone who will make an exception and help me. Please help me resolve this so that i won't have to escalate it too high up your company, and help me be a satisfied customer, as well as help expedia liberate a total of * spots ( * people on * separate flights) that can be sold to potential customers so we can all be better off. thank you
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