I forgot my password. I would sign in automatically when I had excite email in my AVAST...

GetHuman1627865's customer service issue with Excite.com from November 2018

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The issue in GetHuman1627865's own words
I forgot my password. I would sign in automatically when I had excite email in my AVAST secure browser, however, due to AVAST issues, I lost all my passwords. When I tried to get into my excite email, I was asked what my member name is and I put down my full name, robert****, and Jerry ( a made up name to hide my identity). I don't know if I made up my birthday when I registered to hide my identity as well. So... I cannot get access to my password. My name is Robert illinsky and I use to live in San jose, CA, and Vandergrift, PA *****. I now live in ***** Springdale. I had to create a new email and it is *****@***.com. I also cannot get into my Hotmail address... when I tried that, it wanted to send me a code to my *****@***.com. which I don't have the password.
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Customer service issue
Reported by GetHuman1627865
Nov 26th, 2018 - 10 mons ago
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GetHuman1627865 started working on this issue
Nov 26th, 2018 3:55pm