We switched from paper to paperless billing and missed our last bill due ***. We receiv...

GetHuman1248296's customer service issue with Eversource from October 2018

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The issue in GetHuman1248296's own words
We switched from paper to paperless billing and missed our last bill due ***. We received the next bill that is due **** and it said just to pay the entire amount by ****. It did not indicate that if we did not pay the current balance by a certain time period our power would be shut off. On **** at **:** am, our power was shut off. We were exactly ** days late with the payment and our power was shut off without any warning. We tried for hours to get ahold of someone and finally did and paid the full balance at that point, plus had to pay $*** to get the power turned back on in the same day, plus $*** deposit in case of future issues. This is absurd and completely a money grab for Eversource. We have been a good customer for over ** years and this is how we are treated. I work from home and missed a half day of work because the power was turned off. This is TERRIBLE customer service. I have sent two emails to your customer service department asking about the policy and WHY my account was shut off for being ** days late, and all they keep replying is to call the credit department to ask. It is obviously a cut*paste response as I have received the exact response twice. By the way, if you call the credit department you are put on hold for ** minutes and then cut off when the system tries to transfer you. DISGRACE!! You should be ashamed of the way you bully customers and treat them disrespectfully. You are lucky that we have no other option, because you would be out of business treating valuable customers this way. I am requesting that someone explain to me what your policy is, and why I was shut off after ** days.

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Eversource

Customer service issue
Reported by GetHuman1248296
Oct 2nd, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 504 others
0 customers following this

Timeline

GetHuman1248296 started working on this issue
Oct 2nd, 2018 5:43pm