My mtg payment is due on or before May *st and statement says if received after May...

GetHuman627448's customer service issue with Everbank from April 2018

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Help with my Everbank issue
Before contacting them, items GetHuman627448 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
GetHuman627448's next move: have a Everbank rep call.
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The issue and preferred resolution, in GetHuman627448's own words:
My mtg payment is due on or before May *st and statement says if received after May ** late payment will be ***essed... s* if I pay on the **th will a late payment be ***essed?
I trust that Everbank will make this right and come up with a resolution that is fair.
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Everbank

Customer service issue
Reported by GetHuman627448
Apr 25th, 2018 - 3 mons ago
I have an issue with Everbank too
Not resolved
Seen by 3 customers so far
Similar issue to 2 others
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Timeline
GetHuman627448 started working on this issue
Apr 25th 1:26pm