Unable to decline a refund request and add a note. I used the drop down and chose "Decl...

GetHuman818096's customer service issue with Eventbrite from June 2018

Help with my Eventbrite issue
The issue in GetHuman818096's own words
Unable to decline a refund request and add a note. I used the drop down and chose "Decline Refund" and chose the second drop down "Add Note" and nothing happened. *I do not get the options that are outlined on the help site that explain how to do this. I continue to get the emails to respond to this refund request, but I can't successfully respond. *Order number *********
GetHuman818096 did not yet indicate what Eventbrite should do to make this right.
I have an issue with Eventbrite too
How GetHuman818096 fixed the problem
The people behind the Eventbrite curtain must have tweaked something because after days of trying to decline the refund, I went back in and all of a sudden what hadn't worked for * days, worked.
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Eventbrite

Customer service issue
Reported by GetHuman818096
Jun 25th, 2018 - 4 mons ago
I have an issue with Eventbrite too
Fixed
GetHuman818096 shared how to fix
Seen by 6 customers so far
Similar issue to 225 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman818096 started working on this issue
Jun 25th 2:25pm
GetHuman818096 indicated the issue is not fixed yet.
Jun 25th 4:18pm
GetHuman818096 confirmed the issue is fixed. Hooray!
Jun 25th 4:21pm