The email to my ticket holders didn't go out, I've already checked all of the solutions...

GetHuman-camptips's customer service issue with Eventbrite from June 2018

Help with my Eventbrite issue
The email to my ticket holders didn't go out, I've already checked all of the solutions on the FAQ website. Not in Spam, junk, promotions, didn't bounce back. I need to be able to use this feature to get important information to my guests.
I trust that Eventbrite will make this right and come up with a resolution that is fair.
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Eventbrite

Customer service issue
Reported by GetHuman-camptips
Jun 8th, 2018 - 14d ago
I have an issue with Eventbrite too
Fixed
Seen by 7 customers so far
Similar issue to 525 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-camptips started working on this issue
Jun 8th 5:05pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 8th 6:07pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 9th 6:09pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 11th 6:08pm