The email to my ticket holders didn't go out, I've already checked all of the solutions...

GetHuman-camptips's customer service issue with Eventbrite from June 2018

Help with my Eventbrite issue
The issue in GetHuman-camptips's own words
The email to my ticket holders didn't go out, I've already checked all of the solutions on the FAQ website. Not in Spam, junk, promotions, didn't bounce back. I need to be able to use this feature to get important information to my guests.
GetHuman-camptips did not yet indicate what Eventbrite should do to make this right.
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Eventbrite

Customer service issue
Reported by GetHuman-camptips
Jun 8th, 2018 - 4 mons ago
I have an issue with Eventbrite too
Fixed
Seen by 7 customers so far
Similar issue to 525 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-camptips started working on this issue
Jun 8th 5:05pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 8th 6:07pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 9th 6:09pm
GetHuman-camptips indicated the issue is not fixed yet.
Jun 11th 6:08pm