I had a courtesy car rental organised by the mobility team at vauxhall Chingford London...

GetHuman-rodgerbe's Overcharge/Strange charge issue with Europcar from September 2020

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The issue in GetHuman-rodgerbe's own words
I had a courtesy car rental organised by the mobility team at vauxhall Chingford London branch on **th August **** while my vehicle was in service. I paid the europecar branch in Enfield £** fuel deposit on collection by card. I had the rental vehicle until collection **st September ****. I DELIBERATELY took pictures of the vehicle on colLection including fuel gauge just incase of dispute. The pictures are Time and date Stamped. I RETURNED THE VEHICLE WITH EXACTLY THE SAME FUEL AS WHEN RECIEVED. I can see a charge on my bank account and this is not going to be tolerated. I took every step to ensure that the vehicle was returned damage free and with the exact fuel as when received. I WOULD LIKE TO REQUEST that the charge is returned to my account. My name is Mr Bertie . The vehicle registration is DV**UNN from the Enfield London Branch. R*****@***.com I will not leave this issue unchallenged because I don't like getting scammed and I am connected with the consumer ombudsman office professionally. Please have the branch get in contact at their earliest opportunity. *********** Kind regards Rodger R Bertie. Office of Dean Durham consumer ombudsman UK.

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Europcar

Overcharge/Strange charge issue
Reported by GetHuman-rodgerbe
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 102 others
0 customers following this

Timeline

GetHuman-rodgerbe started working on this issue
Sep 28th, 2020 11:07am
GetHuman-rodgerbe indicated the issue is not fixed yet.
Sep 29th, 2020 8:17am
GetHuman-rodgerbe indicated the issue is not fixed yet.
Sep 29th, 2020 8:18am
GetHuman-rodgerbe indicated the issue is not fixed yet.
Sep 29th, 2020 8:22am
GetHuman-rodgerbe indicated the issue is not fixed yet.
Sep 29th, 2020 8:22am
GetHuman-rodgerbe indicated the issue is not fixed yet.
Sep 29th, 2020 8:22am