Good Morning To say I am angry and upset is an understatement I* have been promised...

GetHuman5316087's customer service issue with Europcar from September 2020

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Help with my Europcar issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman5316087's own words
Good Morning To say I am angry and upset is an understatement I* have been promised a hire car ref ********** from your Newtown branch* yesterday. I have told them * times I would need a car with a large* boot for my mobility scooter. I had spoken to RSA and they had given* them the details for the car and also told them it had to be an* automatic and high to get into. I had to cancel an oncology* appointment because the could not get me a car.* I have phoned RSA this morning to see what was going on to find the* branch had cancelled the booking. I spoke to Mike and he has put* another booking on ref **********. I need a car ASAP as I am disabled* so my car is my life line. I don't want to use taxis in this present* pandemic. I have a mobility car BMW X* auto which is fitted with a* hoist. I am disgusted how as a disabled person with cancer I have been* treated. I have a contact number ***********. I am considering going* to a national news paper.** I will look forward to your reply.** Regards*** Julie Sanders

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Customer service issue
Reported by GetHuman5316087
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 102 others
0 customers following this


GetHuman5316087 started working on this issue
Sep 30th, 2020 11:33am