I hired a short wheel-base Transit from the Newport Road branch, Cardiff Wales, of Euro...
GetHuman-oriel's customer service issue with Europcar from May 2019
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I hired a short wheel-base Transit from the Newport Road branch, Cardiff Wales, of Eurocar in March **** for two days - reservation number ********* . When I returned the van I reported some scuffs and scratches to the person on the office desk. These were photographed and an estimated charge for damage was given to me. I notice from my bank statement that £***.** was deducted on ******. This is an outrageous amount for the level of damage. I was not informed beforehand and I believe that my bank details should not have been held for this length of time. I'd be grateful if you could look into this. Thank you. -Peter Sainty
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