I hired a short wheel-base Transit from the Newport Road branch, Cardiff Wales, of Euro...

GetHuman-oriel's customer service issue with Europcar from May 2019

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I hired a short wheel-base Transit from the Newport Road branch, Cardiff Wales, of Eurocar in March **** for two days - reservation number ********* . When I returned the van I reported some scuffs and scratches to the person on the office desk. These were photographed and an estimated charge for damage was given to me. I notice from my bank statement that £***.** was deducted on ******. This is an outrageous amount for the level of damage. I was not informed beforehand and I believe that my bank details should not have been held for this length of time. I'd be grateful if you could look into this. Thank you. -Peter Sainty
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Europcar

Customer service issue
Reported by GetHuman-oriel
May 20th, 2019 - a mon ago
I have an issue with Europcar too
Not resolved
Seen by 6 customers so far
Similar issue to 424 others
0 customers following this
Items needed
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Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-oriel started working on this issue
May 20th 9:23am
GetHuman-oriel indicated the issue is not fixed yet.
Jun 6th 5:04pm
GetHuman-oriel indicated the issue is not fixed yet.
Jun 6th 5:07pm
GetHuman-oriel indicated the issue is not fixed yet.
Jun 6th 5:08pm