Hello**No one from the customer center answering my emails for some days.**My reservati...

GetHuman-olegdra's customer service issue with Europcar from March 2019

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The issue in GetHuman-olegdra's own words
Hello**No one from the customer center answering my emails for some days.**My reservation number is: **********.*My name is Oleg Drabkin**I have some questions before my arrival and starting of the rental:**. Who will meet me at the airport and how will I recognize him?**. If I do not find your local representative in the airport, what should I do? (Where will the car be located, contacts of the person, etc.)**. I need fast contacts of any company person at the time of using your car (mobile phone, WhatsApp, Telegram, etc.).**. What accessories should be in the car in accordance with Portuguese law (spare wheel, tools, etc ...)?**. I did not quite understand from the text of the insurance that I bought - does it include all sorts of scratches that may appear on the car during use?**. Transponder that will be in the car for using on the toll roads - how I use it?**. How will the toll roads be paid? During use or at the end of the lease?**. Please do not forget to put all the necessary documentation in the car (documents of the car, rental documentation, etc.)***. I will return the car in another location (not airport). R.MARQUES SA DA BANDEIRA,****-*** LISBOA,PORTUGAL. Is it an underground car parking? Is there a gate at the entrance? Do I have to pay for entering there? How will I find your representative there?***BR
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Europcar

Customer service issue
Reported by GetHuman-olegdra
Mar 12th, 2019 - 5 mons ago
I have an issue with Europcar too
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Seen by 3 customers so far
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GetHuman-olegdra started working on this issue
Mar 12th 11:19am
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Mar 12th 11:20am