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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-jessplea's own words
Dear Europcar Lagos,**We have spoken on the phone and my partner has now spoken to his Bank account regarding getting the money back.****They said the money has not been changed on the account and you need to adjust your authorisation either by releasing the unwanted amount or presenting for a lower amount. If this had been done it would happen instantly on our side.****If you have done the above please could you email me proof of this for our bank, as they require this to cancel the payment.****Kind regards,***Jessica White and Oscar (Guests at Tivoli Lagos)
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