I hired a car in the UK recently ( ref **********, June *-**th ** days, Heathrow airpor...

GetHuman-fenwicka's customer service issue with Europcar from July 2018

3 views | 64 similar | 0 following
Help with my Europcar issue
First: share to improve GetHuman-fenwicka's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-fenwicka's next move: call Europcar.
The best way to get your problem resolved is to tap the button below to start calling Europcar. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-fenwicka may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-fenwicka's own words
I hired a car in the UK recently ( ref **********, June *-**th ** days, Heathrow airport). This was made directly with Europcar as I was ensured that there were no additional charges this way. Previously I had made a reservation though easy car as it appeared cheaper but additional charges were applied. No additional charges were shown on the booking form when I collected the car. The car was returned full of petrol, no damage and on time. I was surprised to see a charge of $** appeared on my credit card from Europcar UK in July. I expect an explanation of this and for the charge to be refunded. I have sent in a query about this, ref ********, July **th, but have not had a response. I will escalate this to the credit card company if I do not hear from you very soon. I thought this was going to be a chat service, not another email route which you can ignore!

GetHuman-fenwicka did not yet indicate what Europcar should do to make this right.

How GetHuman-fenwicka fixed the problem

We are waiting for GetHuman-fenwicka to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Europcar's attention and get better help faster. Tap below to get started.
Having Europcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-fenwicka fixes it.
This email address isn't valid

Europcar

Customer service issue
Reported by GetHuman-fenwicka
Jul 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 64 others
0 customers following this

Timeline

GetHuman-fenwicka started working on this issue
Jul 24th, 2018 2:41pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians