Good morning sir, I booked a ticket with your company on the **th October ****, and rec...

GetHuman-terrynd's customer service issue with Euro Wings from November 2018

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Good morning sir, I booked a ticket with your company on the **th October ****, and received an email from Eurowings this morning which is as follows **Booking LD**QG **.**.**** **Dear Mr. Ndukwe, **You chose "bank debit" as the method of payment for your booking. Unfortunately, the *debited sum of Euro **,** was charged back by your bank. In line with the debit *advice procedure only the credibility of your indicated bank details will be checked. *In case of transposed digits or insufficient funds, the bank is not able to assign the *payment which causes a return of the debit note. In most of the cases we will not be *informed about the reasons. **In case of a chargeback, additional costs claimed by banks and service providers will *occur. Therefore, we will charge you an extra amount of Euro *,**. We would like to ask *you to transfer the total amount of Euro ***,** to the following account until **.**.**** (chargeback *fee already included). Your flights remain reserved for you. **account holder: Eurowings GmbH *account number: *** **** ** *bank code: *** *** ** *bank: Deutsche Bank K*ln *Swift: DEUTDEDK*BIC: DEUTDEDK*IBAN: DE** **** **** **** **** ****Swift: DEUTDEDK *BIC: DEUTDEDK *IBAN: DE** **** **** **** **** ** *reference: LD**QG **Please help us to avoid further costs by transferring the open amount on time. Possible arising *expenses for foreign bank transfers must be paid by the customer and have to be added to the *transfer amount. **Chargebacks may lead to a blocking of your account for further transactions. Should you have *difficulties with booking flights on our website our accounting service team will be happy to *help you. **Please note that we answer your requests only via email: *****@***.com or via *fax: ******** ** ***. **Should you already have transferred the amount please regard this email as irrelevant. **Kind regards ***Customer Service * Payments *I have called my bank this morning regarding this and they said no payment was out nor declined by eurowings, I should ask why the charges if no payment gone out nor declined by my bank. *Thanks in anticipation for your favourable co-operation
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Euro Wings

Customer service issue
Reported by GetHuman-terrynd
Nov 2nd, 2018 - a mon ago
I have an issue with Euro Wings too
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GetHuman-terrynd started working on this issue
Nov 2nd 8:40am