Hi,*I received an email ******* regarding one of my items which I am selling, please se...

GetHuman-harri_'s customer service issue with Etsy from May 2021

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The issue in GetHuman-harri_'s own words
Hi,*I received an email ******* regarding one of my items which I am selling, please see the copy of it below:-**This is a message from Etsy regarding your shop BeautyByLisaBoutique.*We're getting in touch to let you know that we've removed one or more of your listings in accordance with our Prohibited Items Policy: https:**www.etsy.com*legal*prohibited*Q***We’ve refunded you the fees for the listing(s) we removed. You can see your deactivated listings here: https:**www.etsy.com*your*shops*me*tools*listings*state:inactive**To be specific, counterfeit or unauthorized items are prohibited on Etsy. We consider counterfeit or unauthorized goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent in a manner that is likely to cause confusion. If Etsy has reason to believe your listings may be counterfeit or unauthorized, we may remove these listings.**If you believe your branded item to be authentic, please know that reselling an item you weren't involved in designing or creating is not allowed in our Handmade category. Everything listed in the Handmade category must be made or designed by you, the seller.**If you have similar items for sale, there may be other non-qualifying listings still active in your shop. Please take a few moments to review your remaining listings to ensure that they qualify for sale on Etsy.**Should we continue to find items in your shop which violate these policies, your account privileges will be permanently suspended. This applies to all your current Etsy accounts and any accounts that you may open in the future.**We appreciate your attention to this.**I do not understand why my listing has been deactivated, as it is genuine, and my photos are my own.**Could you please reply asap, as this is very concerning for me as a new seller,*Kind Regards*Lisa

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Etsy

Customer service issue
Reported by GetHuman-harri_
May 27th, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3438 others
0 customers following this

Timeline

GetHuman-harri_ started working on this issue
May 27th 3:35pm

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