I am an Etsy seller and I made a custom order listing sale, which I directly linked to...

GetHuman5415197's customer service issue with Etsy from October 2020

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The issue in GetHuman5415197's own words
I am an Etsy seller and I made a custom order listing sale, which I directly linked to the customer myself, but I was charged for offsite advertisement. It is over $** which severely cuts into my profit. I am able to provide proof that I sent the link myself through customer chat history. I would prefer the offsite ad cost to be returned since I created and sent my customer the listing within a few minutes, and the cost of it will harm me since it is a custom order with not much profit.

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Etsy

Customer service issue
Reported by GetHuman5415197
Oct 29th, 2020 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 3500 others
0 customers following this

Timeline

GetHuman5415197 started working on this issue
Oct 29th, 2020 6:59pm
GetHuman5415197 indicated the issue is not fixed yet.
Oct 30th, 2020 5:58am

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