I never received an order, I want a refun and Etsy won't do anything to help.

GetHuman-teganeno's customer service issue with Etsy from September 2020

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The issue in GetHuman-teganeno's own words
On August ** **** I ordered from a shop known as JennsTwitchDesigns. We discussed before purchase what I wanted for the: * x Custom Twitch Sub Badges * Cheer Bit Badges Package - Anything you want them to be! **Her automated message CLEARLY stated: "I aim to send them within ** hours on weekdays and within ** hours on weekends."**I ask for an update on the **th with no response. Again on the **th. Her response stated: "It will be around **-** working days (not including weekends) with all custom orders :)"**I then have radio silence until the ** OF AUGUST where I ask for yet another update where she explains she's had a "complete internet outage since last Tuesday and have not been able to manually send any orders." and further says "I'm back up and running now and will be sending all of the orders from the past week out today. I will send a message once your order has been sent and will request that you reply to me with a free item choice of anything from the shop to compensate for your delivery delay and unanswered messages."**It is now the ** September ****, over a MONTH since I ordered something that was stated to take ** hours MAXIMUM. I am disgusted and have lost £**.** that I would like refunded as soon as possible. Etsy's Customer Support system is extremely disappointing and did not allow me A) enough characters to even explain this situation B) to even report the shop and request a refund!**I don't know what else to do, they don't even have a customer support number. But I am desperate and will not stop until I am able to get a refund, as this is absolutely poor behaviour from this shop, and Etsy.
I just want my £**.** refunded.
I have purchased quite a few different things on Etsy with no problem before, I love the site and supporting small shop owners, but this is disappointing.
I've tried contacting the shop owner, with no response at all from her.
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Etsy

* x Custom Twitch Sub Badges * Cheer Bit Badges Package - Anything you want them to be!
Customer service issue
Reported by GetHuman-teganeno
Sep 16th, 2020 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3023 others
0 customers following this

Timeline

GetHuman-teganeno started working on this issue
Sep 16th, 2020 5:04pm

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