i paid for downloading plastic canvas pattern but cannot find a way to download .iwant...

GetHuman5064027's customer service issue with Etsy from July 2020

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The issue in GetHuman5064027's own words
i paid for downloading plastic canvas pattern but cannot find a way to download .iwant the happy holidays mailbox pattern .i paid *.** for the download which the payment has already cleared my bank.*george *bought the download on *******
SENDING ME A COPY OF THE PATTERN TO INCLUDE ALL INSTRUCTIONS
JUST A SHORT TIME BUT IEXPECTED TO GET WHAT I PAID FOR (TWICE)
LEFT SEVERAL MESSAGES BUT NO REPLY THAT MADE ANY SENSE TO ME
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Etsy

PLASTIC CANVAS PATTERN DOWNLOADSI WAS TRYING TO DOWNLOAD THE PATTERN
Customer service issue
Reported by GetHuman5064027
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2502 others
0 customers following this

Timeline

GetHuman5064027 started working on this issue
Jul 14th 3:15pm