On my Etsy site, EyeSkreem, I have ** total reviews with the last being by a customer w...

GetHuman-lordbutl's customer service issue with Etsy from May 2020

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The issue in GetHuman-lordbutl's own words
On my Etsy site, EyeSkreem, I have ** total reviews with the last being by a customer who contacted me three days after receiving product yet gave me a one star review rating claiming it was due to his not getting his shipment in time. I provided a tracking invoice per USPS showing the day it arrived to which the customer admitted to receiving it days before so I asked if he could kindly change his rating since I proved I was not negligent, something he refused to do. As a result my store now has a one star rating and I don’t believe the inaccuracy of one customer incorrectly holding me responsible for something they chose not to notify me about should determine the overall rating of my store which store has existed for four years and until this last review has never had lower than a four star review rating. I need to know what needs to be done to rectify this. Thank you in advance.

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Etsy

Customer service issue
Reported by GetHuman-lordbutl
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 2510 others
0 customers following this

Timeline

GetHuman-lordbutl started working on this issue
May 26th, 2020 7:43pm

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