On my Etsy site, EyeSkreem, I have ** total reviews with the last being by a customer w...

GetHuman-lordbutl's customer service issue with Etsy from May 2020

Help with my Etsy issue
First: share to improve GetHuman-lordbutl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-lordbutl may need:
Username, Password, and Email address on the account
The issue in GetHuman-lordbutl's own words
On my Etsy site, EyeSkreem, I have ** total reviews with the last being by a customer who contacted me three days after receiving product yet gave me a one star review rating claiming it was due to his not getting his shipment in time. I provided a tracking invoice per USPS showing the day it arrived to which the customer admitted to receiving it days before so I asked if he could kindly change his rating since I proved I was not negligent, something he refused to do. As a result my store now has a one star rating and I don’t believe the inaccuracy of one customer incorrectly holding me responsible for something they chose not to notify me about should determine the overall rating of my store which store has existed for four years and until this last review has never had lower than a four star review rating. I need to know what needs to be done to rectify this. Thank you in advance.

GetHuman-lordbutl did not yet indicate what Etsy should do to make this right.

How GetHuman-lordbutl fixed the problem

We are waiting for GetHuman-lordbutl to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Etsy customer problems.
How Do I Recover a Suspended Etsy Account?How Do I Reactivate My Etsy Account?How Do I Recover a Locked Etsy Account?How Do I Cancel My Order from Etsy?How Do I Delete Past Purchases on Etsy?
Do you have a customer issue as well?
We can help you get Etsy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Etsy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-lordbutl
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 2510 others
0 customers following this


GetHuman-lordbutl started working on this issue
May 26th, 2020 7:43pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians