I also opened a case that I noticed was closed immediately by the seller??? How does that happen

GetHuman-knwfn's customer service issue with Etsy from May 2020

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The issue in GetHuman-knwfn's own words
Get help ... I ordered a personalized poem from the true north design company Etsy sent me an email statement saying that my order was delivered on may *,**** I did not receive the product I contacted seller who states they are not obligated any further and that if I contacted her again I would be reported as harassment the tracking number is invalid I contacted local post office as it states it was sent through USPS the post office states the number has to be ** numbers long and start with a * the tracking number I was provided starts with a zero and is only ** numbers long so I am unable to even verify with USPS that my package was sent or delivered
I do not have a valid tracking number
I would like a refund
This is the first product I bought on Etsy but I don’t believe Etsy knows what is going on I would like Etsy not the seller notified
I’ve contacted the seller which was no help and I opened a case that I notice was closed immediately by the seller herself how can I get help if the seller is allowed to close the case
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Etsy

Etsy
Customer service issue
Reported by GetHuman-knwfn
May 19th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 2599 others
0 customers following this

Timeline

GetHuman-knwfn started working on this issue
May 19th, 2020 9:06pm
GetHuman-knwfn indicated the issue is not fixed yet.
May 20th, 2020 5:33pm