I ordered some rings on etsy. They never arrived. I contacted the seller & she is willi...

GetHuman3839419's customer service issue with Etsy.com from October 2019

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The issue in GetHuman3839419's own words
I ordered some rings on etsy. They never arrived. I contacted the seller & she is willing not only to cancel the order but will also refund my money. My question is this: the credit card I used had to be deactivated because of an issue with another company. However payment for the products from the shop on etsy were paid for with the now deactivated card & I want to know if the refund will be issued on the deactivated card or how do I add the new current card to receive my refund? Both cards are backed by my same checking account just different. Just a new card on the same account.

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Etsy.com

Customer service issue
Reported by GetHuman3839419
Oct 28th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 13733 others
0 customers following this

Timeline

GetHuman3839419 started working on this issue
Oct 28th, 2019 1:05am

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