I stayed connected to Etsy until earlier this evening. My problems are that my * last p...

GetHuman-debzoe's customer service issue with Etsy.com from October 2019

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The issue in GetHuman-debzoe's own words
I stayed connected to Etsy until earlier this evening. My problems are that my * last purchases, instant download crochet patterns, were charged to me, but not sent to my email, *****@***.com, but instead were sent to RoseaneH*****@***.com. I do not know who she is or how she got linked to my account. I closed the connection to Etsy, thinking that using Facebook access might have been how I was hacked. NOW, Etsy says there is no account associated to my email address! Fortunately, before all this happened, I made a screenshot of my receipt and I still have a copy of it. Screenshot shows order*********** from CrochetNPlay Designs on ******** for Venus Fly Trap Crochet Pattern, * PDF (sent to unknown person, not me), transaction ***********, charged to my MasterCard ending in ***** for $*.**. I want the pattern that I paid for, that was sent to someone else and I want an explanation of how someone other than me could destroy my account that I have had for years?! This pattern is one that I want to use as a gift for my granddaughter, so your prompt attention will be appreciated. I contacted the store owner and she just instructed me to click on myself, purchases and receipt and I could just download it from there. As you can see from this long post, no that will not work! I am so frustrated and doubt I ever use Etsy again!

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Etsy.com

Customer service issue
Reported by GetHuman-debzoe
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 13569 others
0 customers following this

Timeline

GetHuman-debzoe started working on this issue
Oct 17th, 2019 6:44am
GetHuman-debzoe indicated the issue is not fixed yet.
Oct 17th, 2019 2:20pm
GetHuman-debzoe indicated the issue is not fixed yet.
Oct 21st, 2019 5:05am
GetHuman-debzoe indicated the issue is not fixed yet.
Oct 21st, 2019 10:03am

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