Hello,**I ordered a custom necklace by Nouveljewelry more than a week ago. I contacted...

GetHuman3008532's customer service issue with Etsy.com from May 2019

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The issue in GetHuman3008532's own words
Hello,**I ordered a custom necklace by Nouveljewelry more than a week ago. I contacted the owner of the business explaining that this was for a birthday and I would appreciate if it was shipped ASAP, I got no answer. I looked back at my conformation email when I first made the purchase and it says that it was suppose to be shipped by the latest today. So I waited a couple days and didn’t receive anything saying that my purchase had been shipped. I emailed the owner again today explaining that I needed the gift sent out today since that’s the latest date that I was told it would be shipped, and I also explained if it can’t be shipped today then I will have to cancel the order. I am so upset over the lack of professionalism by the owner since I have no received * reply from the * emails I have sent. I do understand that this is a custom piece, but I was guaranteed a shipment date.**Thank you for your help, *Hailey Bird**order ***********

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Etsy.com

Customer service issue
Reported by GetHuman3008532
May 31st, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 12009 others
0 customers following this

Timeline

GetHuman3008532 started working on this issue
May 31st, 2019 7:58am
GetHuman3008532 indicated the issue is not fixed yet.
May 31st, 2019 5:31pm
GetHuman3008532 confirmed the issue is fixed. Hooray!
May 31st, 2019 8:39pm
GetHuman3008532 indicated the issue is not fixed yet.
May 31st, 2019 8:40pm
GetHuman3008532 indicated the issue is not fixed yet.
May 31st, 2019 8:49pm

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