Hi there, I sell digital products and all my files have to be delivered as zip or googl...

GetHuman-paigepis's customer service issue with Etsy.com from March 2019

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Hi there, I sell digital products and all my files have to be delivered as zip or google drive. Since roughly **% of my customers buy from their phones - mostly iphone - they all have trouble with zip files so I switched over to google drive.***Every customer has had no issue downloading my files in the drive folder and all love that they can download instantly. I recently had a customer reach out to me very frustrated because they couldn't download "all" the files and it kept "failing" when they tried. After troubleshooting, it worked for me from multiple devices perfectly - logged in to different accounts and in incognito All I can think is that this was a wifi*bandwidth issue for the customer. Is it my responsibility to figure out her technical issues? I refunded her since I didn't think I could figure it out, since it was working for me - and she left me a * star review.
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Etsy.com

Customer service issue
Reported by GetHuman-paigepis
Mar 27th, 2019 - a mon ago
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GetHuman-paigepis started working on this issue
Mar 27th 6:38pm