i ordered * necklaces from Sacred Cake, on etsy. i asked for a custom feature. the ve...

GetHuman2328800's customer service issue with Etsy.com from February 2019

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The issue in GetHuman2328800's own words
i ordered * necklaces from Sacred Cake, on etsy. i asked for a custom feature. the vendor agreed, without hesitation. the necklaces arrived on ****. they were flipping over. i contacted sacred cake. she said to send them back, and she'd fix them.*i sent them back, UPS for $**, insured to the hilt. sacred cake received them. it was taking a while to get them back. there were personal issues for the vendor, that she stated, and then there was an ice storm, delaying the return.*the package never arrived. i check the tracking number, daily. it continues to say that the package is in transit. sacred cake asked me to contact my post office. i did so, twice. i was told, twice, that the package has not been delivered, as indicated in their system.*dealing with sacred cake, over this issue, has been so unhappy, so contentious, and to date, no resolve.*i am out $*** , and no necklaces! i would prefer the necklaces, but if my account is credited, then i will be able to go to a different vendor for these necklaces.*i have been supportive of her personal tragedy, but personal issues and offensive comments, by email, should never enter into a purchase* transaction!!*i just want this resolved, so that i can move ahead.*thank you,*stefanie grutman
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Etsy.com

Customer service issue
Reported by GetHuman2328800
Feb 28th, 2019 - 3 mons ago
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GetHuman2328800 started working on this issue
Feb 28th 7:11pm