I have sold my first item on Etsy, however it was to Alberta Canada and the box is not...

GetHuman2319542's customer service issue with Etsy.com from February 2019

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The issue in GetHuman2319542's own words
I have sold my first item on Etsy, however it was to Alberta Canada and the box is not able to ship USPS bc its too large, with everything in it for packaging it also now weighs ** lbs, which that was fine but the dimensions are too large.....therefore i have to do fed ex or UPS, which is more then double the cost the customer paid for shipping... we would need to have the additional monies paid for shipping.... i have reached out to the customer twice with no response, are you able to assist at this point? the order number is **********
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Customer service issue
Reported by GetHuman2319542
Feb 27th, 2019 - 3 mons ago
I have an issue with Etsy.com too
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GetHuman2319542 started working on this issue
Feb 27th 7:19pm