I created this account years ago with my old email. That email is now deactivated and I...

GetHuman-ninfaz's customer service issue with Etsy.com from February 2019

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The issue in GetHuman-ninfaz's own words
I created this account years ago with my old email. That email is now deactivated and I have a current order I need to track to be shipped and no way of tracking it. I went to change my email in the settings but I kept getting my “current etsy password” wrong because I do not know it since I made the account years ago and the only way I was able to log in a couple days ago was through my Facebook account. How can I change my email if I do not know the old password?
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Customer service issue
Reported by GetHuman-ninfaz
Feb 18th, 2019 - 8 mons ago
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GetHuman-ninfaz started working on this issue
Feb 18th 3:54pm