I am a seller on Etsy. Recently I sold a handmade purse for $*** but you charged twice...

GetHuman-annneve's customer service issue with Etsy.com from February 2019

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The issue in GetHuman-annneve's own words
I am a seller on Etsy. Recently I sold a handmade purse for $*** but you charged twice as fees I want to know the reason*February **, *****Transaction**Women Handmade Handbag Unique Exquisite Western Purple Velvet One of a Kind Beaded Shoulder Bag - Black Fringe Decorated*transaction: ***********--*-$*.***-$*.***$**.***February **, *****Sale**Payment for Order *********** (* item)*purchased online by hollyannberry on February **, *******Issue a refund*$***.***-$*.***$***.***$**.**
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Customer service issue
Reported by GetHuman-annneve
Feb 15th, 2019 - 8 mons ago
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GetHuman-annneve started working on this issue
Feb 15th 10:22pm