I bought a wedding dress on Etsy from Russia (I’m in London) and their terms stated tha...

GetHuman-roseimo's customer service issue with Etsy.com from February 2019

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The issue in GetHuman-roseimo's own words
I bought a wedding dress on Etsy from Russia (I’m in London) and their terms stated that the dress would need to be returned within * days of delivery. *The dress was delivered on the *th February at *.**pm and I emailed them after I had seen my seamstress to say I would be returning it on the **th February, believing I was still within my * days. They informed I was not and have told me that they will not refund me even if I send the dress back. *It’s a standard size item so they can resell it. * The shop told me that it was due to non refundable taxes that they would be charged by the Russian government that they had a * day return policy but when looking at other similar Russian based businesses their terms were much longer so I’m not sure that this could be true. *I’m incredibly distressed as I told them from date of receiving that I was visiting the seamstress to see if we could make it work, I decided on Thursday (**th) that I wasn’t going to keep it but the post office had closed. *I also work full time and am unable to get to a post office so it would be impossible to have sent it back in such a short period of time. *The lack of leniency and the poor customer service that I have received is appalling.
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Customer service issue
Reported by GetHuman-roseimo
Feb 15th, 2019 - 8 mons ago
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GetHuman-roseimo started working on this issue
Feb 15th 1:11pm