I bought a wedding dress on Etsy from Russia (I’m in London) and their terms stated tha...

GetHuman-roseimo's customer service issue with Etsy.com from February 2019

2 views
 | 
10120 similar
 | 
0 following
Help with my Etsy.com issue
First: share to improve GetHuman-roseimo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-roseimo's next move: find and follow the right step-by-step guide.
Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-roseimo will need to dig through the advice provided by Etsy.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-roseimo can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Etsy.com has better answers for you: Etsy.com Help Center
Before contacting them, items GetHuman-roseimo may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-roseimo's own words
I bought a wedding dress on Etsy from Russia (I’m in London) and their terms stated that the dress would need to be returned within * days of delivery. *The dress was delivered on the *th February at *.**pm and I emailed them after I had seen my seamstress to say I would be returning it on the **th February, believing I was still within my * days. They informed I was not and have told me that they will not refund me even if I send the dress back. *It’s a standard size item so they can resell it. * The shop told me that it was due to non refundable taxes that they would be charged by the Russian government that they had a * day return policy but when looking at other similar Russian based businesses their terms were much longer so I’m not sure that this could be true. *I’m incredibly distressed as I told them from date of receiving that I was visiting the seamstress to see if we could make it work, I decided on Thursday (**th) that I wasn’t going to keep it but the post office had closed. *I also work full time and am unable to get to a post office so it would be impossible to have sent it back in such a short period of time. *The lack of leniency and the poor customer service that I have received is appalling.
GetHuman-roseimo did not yet indicate what Etsy.com should do to make this right.
I have an issue with Etsy.com too
How GetHuman-roseimo fixed the problem
We are waiting for GetHuman-roseimo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Etsy.com's attention and get better help faster. Tap below to get started.
Having Etsy.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-roseimo fixes it.
This email address isn't valid

Etsy.com

Customer service issue
Reported by GetHuman-roseimo
Feb 15th, 2019 - 8 mons ago
I have an issue with Etsy.com too
Not resolved
Seen by 2 customers so far
Similar issue to 10120 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-roseimo started working on this issue
Feb 15th 1:11pm