I ordered an autographed photo from seller strong hearts last on Etsy. The photo arrive...

GetHuman-dkreisne's customer service issue with Etsy.com from February 2019

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The issue in GetHuman-dkreisne's own words
I ordered an autographed photo from seller strong hearts last on Etsy. The photo arrived with a certificate of authentication. I tried to look up the company that issued the coa and there is no company by the name of Status Authentication. I contacted the seller with my concern and she directed me to a totally different company, Authentic Autographed Collectibles. I contacted them with my concerns but instead of sending proof of who they are they sent me an email that said, “all of our autographs are authentic. I think I got hosed, and I’m not happy about it.
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Etsy.com

Customer service issue
Reported by GetHuman-dkreisne
Feb 7th, 2019 - 4 mons ago
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GetHuman-dkreisne started working on this issue
Feb 7th 2:03am