Hi- I just sold my first item on Etsy, and its a fragile home-made jeweled xmas tree. W...

GetHuman2093231's customer service issue with Etsy.com from February 2019

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The issue in GetHuman2093231's own words
Hi- I just sold my first item on Etsy, and its a fragile home-made jeweled xmas tree. We just dropped it and most of it fell apart. I no longer want to sell this item, as I need to reconfigure it and i don't have time to do that for at least a month. Can I cancel the sale with the buyer? how should I do this? thank you!
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Etsy.com

Customer service issue
Reported by GetHuman2093231
Feb 1st, 2019 - 5 mons ago
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GetHuman2093231 started working on this issue
Feb 1st 6:57pm