I see it impossible to speak with a customer service person with this company. If I had...

GetHuman1971398's customer service issue with Etsy.com from January 2019

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The issue in GetHuman1971398's own words
I see it impossible to speak with a customer service person with this company. If I had been aware if this I would have never placed an order with you. *I place an order for a bag, order no. ********* from Metamorphoza on Dec. *, ****. As of the date of this email, I have not received my purchase. I understand the holidays, however, I believe I have been above and beyond patient. Other companies know the holidays are coming up, and are prepared for them. Now, as per Metamorphoza: ”as you know it is written in our policies that each item needs different time for producing. For that particular bag you can see it says it needs *–* weeks to be made.” I have been in contact with them two or three times, and the ”holidays” excuse But as you know it is written in our policies that each item needs different time for producing. For that particular bag you can see it says it needs *–* weeks to be made I have contacted seller two or three times and the ”holidays” excuse is no longer acceptable, and this point, if I have not received my purchase by Sat., Jan.**, ****, I will contact my bank to start the process of obtaining my refund from you.
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Etsy.com

Customer service issue
Reported by GetHuman1971398
Jan 15th, 2019 - a mon ago
I have an issue with Etsy.com too
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Timeline
GetHuman1971398 started working on this issue
Jan 15th 8:01pm