I bought a pair of earrings from the marquette gallery on ETSY. When they arrived (with...

GetHuman1946991's customer service issue with Etsy.com from January 2019

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The issue in GetHuman1946991's own words
I bought a pair of earrings from the marquette gallery on ETSY. When they arrived (within * days) I wrote them and said that the earrings were not what they showed, in fact, the finish was coming off them, they cost around $**! They were light and cheap feeling. Anyway, I wanted to send them back. I never heard from them. I am disabled and a friend of mine sent them back for me. Now they want me to pay the postage to send them back to me. What can I do? I can't seem to find any conversations I have had with them.
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Etsy.com

Customer service issue
Reported by GetHuman1946991
Jan 11th, 2019 - 9 mons ago
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GetHuman1946991 started working on this issue
Jan 11th 9:59pm