On ******* I placed an order and paid $** for expedited shipping because I wanted it fo...

GetHuman1895754's customer service issue with Etsy.com from January 2019

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The issue in GetHuman1895754's own words
On ******* I placed an order and paid $** for expedited shipping because I wanted it for Christmas. The Seller is Heartland Signs. Shortly thereafter, I received e-mail confirmation showing shipping date was * to * weeks. I sent at e-mail to Heartland Signs just telling them to cancel the Order. Approximately ** hours after this, my credit card was charged with the purchase. I decided to leave it alone and go ahead and accept it. Christmas came and went and I noticed it was scheduled to ship ********. I contacted them again and asked them to ship it regular mail and credit my account the $** expedited shipping fee. I have heard nothing at all but the item has never shipped. I would still like to have it but I would prefer to not pay the expedited shipping fee. Regardless, at this point I have paid for the item and expedited shipping and nothing has happened in over one month. I have had no response to the three e-mails I have recently sent. This is Etsy Order ***********.. Thank you for your attention to this matter.
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Etsy.com

Customer service issue
Reported by GetHuman1895754
Jan 4th, 2019 - 3 mons ago
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GetHuman1895754 started working on this issue
Jan 4th 3:20pm