Etsy has disappointed me once again

GetHuman-lymbo_'s customer service issue with Etsy.com from December 2018

8 views | 8498 similar | 0 following
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The issue in GetHuman-lymbo_'s own words
I'm trying to get my order but it has not arrived after a month. And cant get help from seller or etsy ... I have been waiting since the end of November for a purchase of a whiskey barrel. I have the paypal receipt and bank statement to prove it went through but it's not on my purchases and reviews on the etsy account. I have been talking to the "shop" I think. His name is Jack Kang. But on the product page it says the owner is Yakov. I was supposed to receive it for christmas and I didnt. The Jack Kang guy said he went through commercial shipping called CNE. Tracking number: ****************. Web: http:**www.cnexps.com*english*. I dont know if I am being scammed or not. I am concerned about it not coming at all and I dont know what to do. I would have opened a case but it's not appearing on my account for some reason. Hope you can check into this to see if it is actually on it's way, when it might get here, and that this guy didnt scam me.
The could make this right by making sure I get the product or money back.
I have contacted the seller. I have tried to contact the shipping place he said he sent it to. Ive tried going through the help centre but I cant access to open a case due to my problem of it not being on the purchases and review page.
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Etsy.com

Whiskey barrel from magic in mirror
Customer service issue
Reported by GetHuman-lymbo_
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 8498 others
0 customers following this
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Timeline

GetHuman-lymbo_ started working on this issue
Dec 26th, 2018 5:01pm
GetHuman-lymbo_ indicated the issue is not fixed yet.
Dec 26th, 2018 5:11pm