I have an customer that placed an order for * Cowhide Rifle Cases. In the past, the we...

GetHuman1699381's customer service issue with Etsy.com from December 2018

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I have an customer that placed an order for * Cowhide Rifle Cases. In the past, the website would combine the shipping charges for both products, since they are on the same order. Yesterday and today when a customer orders * products and I want to print a shipping label, the system asks for * labels, not the combination of the * for only one label.*The site is rockymountainguncases on etsy. You can go in and look at the open order that has * gun cases. Do I have some settings wrong? If you want to call me, my cell number is *******-****
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Etsy.com

Customer service issue
Reported by GetHuman1699381
Dec 6th, 2018 - a mon ago
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GetHuman1699381 started working on this issue
Dec 6th, 2018 1:01am