I placed an order with *dceramicprinting on December **th. $**.** for "** piece kit com...

GetHuman1815511's customer service issue with Etsy.com from December 2018

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The issue in GetHuman1815511's own words
I placed an order with *dceramicprinting on December **th. $**.** for "** piece kit complete artist kit includes charcoals, Pastels and zippered carry case. Includes rare pop-up stand" Transaction * ********** Steve did not have the item I ordered, so he ordered a different one (without telling me) on Amazon for $** and had that one delivered to me instead. I contacted them about returning the item. It was not what I ordered. They (Steve & his wife Shelly) agreed that they would give me a refund as soon as they had the return tracking number from UPS. I took a picture of it and texted it to them immediately on December **th. (The package was expected to be delivered to them by the **st.) I STILL have not been refunded. They will no longer respond to emails or text messages. It cost me $**.** for return S*H in addition to my original purchase of $**.** totaling $**.**. They owe me AT LEAST $**.** for the original purchase. They said they would also refund the S*H fee totalling $**.**. VERY DISAPPOINTED! Can't trust people much anymore.**Somehow, ironically, the next day when I went on my esty account there was a RED lettered message that my account has expired....Sign Out which I did - not realizing that I would never see any of my purchase history or conversations again. So, I cannot click on the item I purchased and file a case. I do have printed receipts of my purchase that I can share with you. I can also give you Kelly's phone number if needed. **They have been deceiving from the start - *. not telling me they didn't have the item in the first place**. ordered a different one for me which I would have done myself had I known**. Charged $**.** for the $** Amazon priced item that they bought**. Lied about agreeing to give me the refund.**. It is likely they have since received the package. Still no refund. **Now I'm out $**.** ($**.** * $**.** return S*H fee)**AND ... I'm unable to file a case because: * I have two account emails**. Mrs.B*****@***.com This email address is no longer in use at all. It has expired altogether. However, Etsy shows the account is open. ???**. *****@***.com Etsy shows that this account is also open but there is no history of several purchases and many conversations. (I don't remember why I had two emails. I opened these in ****)**So, how can you help me? **. Can you retrieve my previous account information - orders and such?**. Can you help me get refunded? *Does Etsy provide refunds when the seller is uncooperative?**I want to place comments on their shop warning future customers to beware. They are very dishonest although they "sound" very nice on the phone. I can't do that now that I'm having account troubles. I don't know if they played a role in my account shutting down. Seems ironically coincidental. **Your assistance will be GREATLY appreciated. **Again thank you and happy holidays!

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Etsy.com

Customer service issue
Reported by GetHuman1815511
Dec 22nd, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 8419 others
0 customers following this
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Timeline

GetHuman1815511 started working on this issue
Dec 22nd, 2018 10:05pm
GetHuman1815511 confirmed the issue is fixed. Hooray!
Dec 28th, 2018 9:00pm

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