This is my first time ever ordering from Etsy. I ordered almost ** SVG to download and...

GetHuman1646085's customer service issue with from November 2018

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The issue in GetHuman1646085's own words
This is my first time ever ordering from Etsy. I ordered almost ** SVG to download and it is saying on my Etsy account that I have no purchases therefore nothing is showing up and I cannot download what I paid for. I have contacted Etsy they keep sending me links to help but it is not working because the pages aren't pulling up. I do have my receipt to show that I paid for them. This will be my last time ordering from here. I just want a refund or for it to work.
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Customer service issue
Reported by GetHuman1646085
Nov 28th, 2018 - 9 mons ago
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GetHuman1646085 started working on this issue
Nov 28th, 2018 4:44pm