I ordered a shirt from a seller, and updated my address from my old one to my current o...

GetHuman1638861's customer service issue with Etsy.com from November 2018

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The issue in GetHuman1638861's own words
I ordered a shirt from a seller, and updated my address from my old one to my current one before placing the order. The shirt was shipped to my old address, and said to have been “left with an individual.” The seller isn’t open to sending a new shirt ($**.** before shipping) because it was supposedly left with someone, but upon calling the apartment complex of my old address they don’t have any such package. How can I go about getting either a new shirt or my money refunded so I can purchase a new shirt?
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Etsy.com

Customer service issue
Reported by GetHuman1638861
Nov 27th, 2018 - 9 mons ago
I have an issue with Etsy.com too
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Timeline
GetHuman1638861 started working on this issue
Nov 27th, 2018 6:04pm