I purchased a pocket knife with engraving of JAC on it on ********** with my Visa Chase...

GetHuman1623611's customer service issue with Etsy.com from November 2018

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The issue in GetHuman1623611's own words
I purchased a pocket knife with engraving of JAC on it on ********** with my Visa Chase Platinum Card. I have found out today that fraud has been committed on my card and I had to cancel my Visa card. I will get another replacement card in ** hours. I still want the pocket knife. I do not believe you have charged my card yet. Can I charge the amount for the knife again when I get the new card, or should I use another card? Please let me know, as this is a Christmas gift.**Thank you.**Peggy Camper*E-mail: *****@***.com
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Etsy.com

Customer service issue
Reported by GetHuman1623611
Nov 25th, 2018 - 10 mons ago
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GetHuman1623611 started working on this issue
Nov 25th, 2018 9:40pm